Pinnacle Studio project upgrade (Part 1)

This is really more of a belated post to show a pattern of behavior from Pinnacle Studios.

This is the story.  i had Studio 8 and upgraded to 9.  Upon opening the projects i had previously created in 8 with version 9, all the scenes with color correction came out with a blue hue.  Of course at the time i didn't see what could be the issue.  Studio 9 did show the scene was color corrected, i just didn't imagine how the upgrade would not have interpreted it the same way as Studio 8.  Since i'm a basic user of Studio and i wasn't an early adopter of version 9, i figured the issue was already known to or had already been resolved by Pinnacle, so i logged a case with them.  As you can imagine, that led to nothing.  So i was on my own.  Eventually if i deleted the color correction in 8 and reapplied it, everything looked as i originally intended.  But what a pain.  Of course no i run across this on the Pinnacle support site while researching another issue (more on that later).  This KB article was published 7 months before i logged my issue.  Too bad the support personnel wasn't able to link my issue with this KB.  But i guess the solution was the same regardless.

Posted at 05:44PM Feb 08, 2007 by Robert Eister in Software  |  Comments[0]